ServiceNow Manager

Role Overview:
As a ServiceNow Manager in our customer, you will be responsible for owning and optimizintheir ServiceNow platform, support their IT service management and business process automation needs. You will lead a team of ServiceNow developers and administrators,
collaborate closely with business stakeholders, and drive strategic initiatives to align the platform with our customer long-term goals.

Key Responsibilities:
· Own and maintain the ServiceNow platform, ensuring it meets the organization’s needs and objectives.
· Lead a team of ServiceNow developers, administrators, and support staff, providing coaching, mentoring, and setting performance expectations.
· Collaborate with business stakeholders to gather requirements and design effective solutions and workflows within the platform.
· Oversee the implementation of ServiceNow modules and functionalities, ensuring projects are delivered on time, within budget, and according to best practices.
· Continuously improve IT and business processes through automation and optimization using the platform.
· Develop a strategic roadmap for the ServiceNow platform, aligning its capabilities with the organization’s long-term goals.
· Manage relationships with ServiceNow and third-party vendors for support, updates, and new integrations.

Qualifications:
· 5 years of experience working with the ServiceNow platform.
· Strong understanding of IT service management concepts and processes.
· Proven experience in team management and leadership roles.
· Excellent communication skills with the ability to articulate technical concepts to nontechnical audiences.
· Project management skills, including planning, budgeting, and execution.
· Problem-solving skills and ability to analyze complex issues.
· Change management expertise for smooth transitions during implementations.