AMS Support

The importance of support is especially related to this: allowing you to focus on learning how to use IT to improve the company’s market position.

Some of the many benefits that Blend Euro’s AMS (Applications Management Services) can provide, as it focuses on systems, include:

• Extracting greater performance from the system
• Eliminating recurring issues and ensuring continuous improvement
• Trazer um know how das melhores práticas de mercado ao sistema do cliente;
• Improving processes
• Reducing IT’s concern with the system and allowing it to focus on other activities
• Acting as an extension of the client’s IT department
• Improving the user experience of the system
• Quality in user support
• Operating at the same pace as the client in service interactions

We address technical and functional demands, perform monitoring and follow-up of applications, seek evolutionary improvements, and provide user training. All support is managed by a support manager with extensive knowledge and performance in the role to deliver the best results for our clients.

We conduct an advanced diagnosis, seeking improvements in your company’s systems through an evolutionary analysis that includes:

We use the ITIL methodology because we are not only concerned with resolving the issue but also with addressing the root cause of the problem, always focusing on evolutionary improvements to the client’s system. Our AMS (Applications Management Services) encompasses the following pillars: